Terms of Service

Last updated: March 2026

Welcome to StepGuard. These Terms & Conditions govern your use of our website and services. By accessing, browsing, or purchasing from our store, you agree to be bound by these Terms.

1. Overview

StepGuard provides home safety products through this website to offer customers a smooth and secure shopping experience.

We reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or have permission from a legal guardian

• You are legally capable of entering into a binding agreement

• The information you provide during checkout is accurate and complete

3. Products & Availability

All products displayed on the website are subject to availability.

We reserve the right to:

• Modify or discontinue any product at any time

• Limit quantities per order

• Refuse or cancel orders at our discretion, including in cases of suspected fraud, unauthorized activity, pricing errors, or stock issues

Product descriptions, photos, and specifications are provided to help customers understand the product. While we do our best to keep all information accurate, slight variations in color, finish, sizing, or appearance may occur.

4. Orders & Contract Formation

Placing an order constitutes an offer to purchase.

A contract is formed when:

• You receive an order confirmation email, or

• Your order has been shipped

We reserve the right to cancel or refuse any order before acceptance.

5. Pricing & Payment

All prices are displayed in USD, unless otherwise stated.

• Prices may change at any time without notice

• Payment is required at the time of purchase

• Payments are processed securely through third-party payment providers

• We do not store full payment card details on our website

6. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers

• Customs processing

• Incorrect or incomplete shipping addresses

• Weather conditions

• External factors beyond our control

Customers are responsible for ensuring that the shipping address entered at checkout is correct before completing the order.

7. Installation Responsibility

StepGuard Handrails are designed to provide additional support for short steps, entryways, porches, garages, decks, and similar areas.

Customers are responsible for ensuring that:

• The product is suitable for their intended installation area

• The mounting surface is appropriate and secure

• The product is installed according to the provided instructions

• Proper tools and hardware are used during installation

If you are unsure whether your surface is suitable, we recommend consulting a qualified professional before installation.

StepGuard is not responsible for damage, injury, or product failure caused by improper installation, misuse, unsuitable mounting surfaces, unauthorized modifications, or failure to follow installation instructions.

8. Returns & Refunds

All returns and refunds are handled in accordance with our Return & Refund Policy.

By placing an order, you agree to the terms outlined in that policy.

Returns may be refused if the product has been used, installed, damaged during installation, modified, or returned without prior approval from our support team.

9. Intellectual Property

All content on this website, including but not limited to:

• Text

• Images

• Logos

• Product photos

• Branding

• Graphics

• Website design

is the property of StepGuard or its content providers and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, copying, or distribution is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, special, or consequential damages

• Our total liability shall not exceed the amount paid for the product purchased

• We are not responsible for damages resulting from improper use, improper installation, unsuitable surfaces, or failure to follow instructions

Nothing in these Terms excludes liability where such exclusion is not permitted by law.

11. User Conduct

You agree not to:

• Use the website for unlawful purposes

• Attempt to disrupt or interfere with the website’s functionality

• Engage in fraudulent, abusive, or harmful behavior

• Provide false, misleading, or inaccurate information

• Attempt to access restricted areas of the website or systems

12. Third-Party Services

We may use third-party providers, including payment processors, shipping partners, logistics providers, analytics tools, and technology platforms, to operate our services.

We are not responsible for the independent practices, policies, delays, or actions of these third parties.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in that policy.

14. Governing Law

These Terms & Conditions are governed and interpreted in accordance with the laws of Hong Kong, unless otherwise required by applicable consumer protection laws in your country or region.

15. Legal Information

This website is operated by Hyperloop E Limited, a company registered in Hong Kong.

All transactions are processed by this entity.

Registered office:
RM 01, 26th Floor, Working View Comm Building,
21 Yiu Wah Street, Causeway Bay, Hong Kong

Company Registration Number: 76901967

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact

For any questions regarding these Terms, you can contact us at:

contact@stepguard.com

© 2026 StepGuard. All rights reserved.