Shipping policy

Shipping Policy

Last Updated: September 12, 2026

We place great importance on providing fast, reliable, and secure delivery of your KiddoSleep order.

1. Processing Time

Orders are processed and prepared for shipment within 1–5 business days after payment has been received.

Processing includes:

  • Order verification

  • Quality control

  • Secure packaging

Orders are processed Monday through Friday, excluding public holidays.

2. Delivery Time

After your order has been shipped, delivery typically takes 5–7 business days, depending on your location and shipping carrier.

Delivery estimates are provided as general estimates and may vary due to circumstances outside our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–72 hours for tracking information to become active and for the first tracking updates to appear.

4. Delivery Address

Orders are shipped to the address provided during checkout.

Please make sure that:

  • Your shipping address is complete and accurate

  • Your postal code is correct

  • Your phone number and contact information are valid

KiddoSleep is not responsible for delivery issues, delays, additional shipping costs, or returned packages resulting from incorrect or incomplete information provided by the customer.

5. Taxes & Duties

Where applicable, taxes, VAT, and import duties are included in the price displayed at checkout.

Customers will not be required to pay additional charges upon delivery where such taxes and duties have been included in the order price.

6. Shipping Delays

While we work to meet the estimated delivery times, unexpected delays may occasionally occur.

We will make reasonable efforts to assist you and provide relevant information if a significant delay occurs.

KiddoSleep is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Shipping carriers

  • Customs procedures

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Other external events

7. Lost or Stolen Packages

If a package is marked as delivered by the shipping carrier, KiddoSleep is not responsible for packages that are subsequently lost or stolen.

If you cannot locate a package marked as delivered, we recommend first contacting the carrier and checking with household members, neighbors, or the delivery location.

Our customer support team can assist you where possible.

8. Split Shipments

In some cases, an order may be shipped in multiple packages to help ensure efficient fulfillment and delivery.

If your order is shipped separately, you may receive multiple tracking numbers.

9. Contact Us

If you have any questions regarding your order or shipping, please contact us:

KiddoSleep
Email: contact@kiddosleep.com
Website: kiddosleep.com

We are happy to assist you with your order and delivery questions.