Privacy policy

Last Updated: September 12, 2026

KiddoSleep operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services").

KiddoSleep is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our Services, place an order, or otherwise communicate with us.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with us and where you live, we may collect or process the following information:

Contact Information

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment & Transaction Information

This may include:

  • Payment method

  • Payment confirmation

  • Transaction details

  • Order information

  • Billing information

Payment card information is generally processed by our payment providers rather than being stored directly by us.

Account Information

If you create an account, we may collect information such as:

  • Username

  • Password

  • Account preferences

  • Account settings

Shopping & Transaction Information

This may include:

  • Products you view

  • Products added to your cart

  • Products purchased

  • Orders and transaction history

  • Returns, exchanges, or cancellations

Communications

When you contact us, we may collect information contained in your communication, such as customer support requests, questions, or other correspondence.

Device & Usage Information

We may automatically collect information about the device and browser you use to access our Services, including:

  • IP address

  • Browser type

  • Device type

  • Network information

  • Unique device identifiers

  • Pages viewed

  • How and when you interact with our website

We may collect this information using cookies and similar technologies.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

  • Place an order

  • Create an account

  • Contact us

  • Subscribe to communications

  • Submit information through our website

Automatically

We may automatically collect certain information when you browse or interact with our website through cookies, pixels, analytics tools, and similar technologies.

From Service Providers

We may receive information from companies that provide services on our behalf, such as payment processing, shipping, analytics, customer support, fulfillment, and technology services.

From Third Parties

We may receive information from business partners, advertising platforms, social media platforms, or other third parties where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

Provide & Improve Our Services

We use personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping

  • Provide customer support

  • Process returns and refunds

  • Maintain customer accounts

  • Remember preferences

  • Improve our website and Services

  • Recommend relevant products

  • Provide a better shopping experience

Marketing & Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails

  • Send marketing communications

  • Show advertisements for KiddoSleep products

  • Measure advertising performance

  • Understand interactions with our website

  • Provide personalized advertising

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications.

Security & Fraud Prevention

We may use personal information to:

  • Detect and prevent fraudulent transactions

  • Protect our customers

  • Secure our website

  • Investigate suspicious activity

  • Prevent illegal or malicious activity

Communication

We may use your information to respond to questions, provide customer support, communicate about orders, and maintain our relationship with you.

Legal Requirements

We may process or disclose personal information where necessary to:

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Enforce our Terms & Conditions

  • Protect our legal rights

  • Investigate potential violations

  • Resolve disputes

4. How We Share Personal Information

We may disclose personal information to third parties when necessary to operate our business and provide our Services.

These parties may include:

Shopify & Service Providers

We may share information with Shopify and service providers that help us operate our business, including:

  • Payment processors

  • Shipping and fulfillment providers

  • Customer support providers

  • Analytics providers

  • Cloud storage providers

  • Technology providers

Advertising & Marketing Partners

We may share certain information with advertising and marketing partners to help us measure advertising performance and show relevant advertisements.

Depending on where you live, you may have the right to opt out of certain types of targeted advertising or data sharing.

Shipping Providers

We may provide information such as your name, shipping address, phone number, and order details to shipping and fulfillment providers so your order can be delivered.

When You Request It

We may disclose information when you ask us to do so or otherwise consent to the disclosure.

Legal & Business Transactions

We may disclose information where necessary in connection with:

  • Legal proceedings

  • Government requests

  • Fraud investigations

  • Enforcement of our policies

  • Mergers

  • Acquisitions

  • Business restructuring

  • Sale or transfer of business assets

5. Shopify

Our store is hosted and powered by Shopify.

Shopify processes certain personal information relating to your use of our Services in order to provide and improve its platform and related services.

Information submitted through our store may be processed by Shopify and other service providers, including providers located outside your country.

Shopify's handling of personal information is also governed by Shopify's own privacy policies.

6. Cookies & Similar Technologies

We use cookies and similar technologies to help operate our website and improve your shopping experience.

These technologies may allow us to:

  • Remember items in your shopping cart

  • Remember preferences

  • Understand website traffic

  • Analyze how visitors use our website

  • Improve website functionality

  • Measure advertising performance

  • Provide relevant advertising

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Third-Party Websites & Links

Our Services may contain links to websites or services operated by third parties.

If you follow a link to a third-party website, that website's privacy policy and terms will apply.

We are not responsible for the privacy practices, security, content, or policies of third-party websites that we do not control.

8. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us using the information below.

9. Security & Retention

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Providing our Services

  • Processing transactions

  • Maintaining accounts

  • Meeting legal obligations

  • Resolving disputes

  • Enforcing agreements

  • Preventing fraud

The length of time information is retained depends on the nature of the information and the purpose for which it was collected.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may have the right to request access to the personal information we hold about you.

Right to Delete

You may have the right to request deletion of your personal information, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information in a portable format.

Right to Opt Out

Depending on applicable law, you may have the right to opt out of certain:

  • Marketing communications

  • Targeted advertising

  • Sale or sharing of personal information

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Exercising Your Rights

To exercise applicable privacy rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the timeframe required by applicable law.

11. International Data Transfers

Because we use Shopify and other service providers, your personal information may be transferred to, stored, or processed in countries outside the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve the issue.

Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices

  • Our Services

  • Technology

  • Legal requirements

  • Privacy regulations

When we make changes, we will update the "Last Updated" date at the top of this policy.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

KiddoSleep

Email: contact@kiddosleep.com

Website: kiddosleep.com

Operated by: Hyperloop E Limited

Registered Office:

RM 01, 26/F
Working View Commercial Building
21 Yiu Wah Street
Causeway Bay
Hong Kong

Company Registration Number: 76901967