Refund policy

Refund & Return Policy

We want you to be completely satisfied with your KiddoSleep purchase.

1. Return Request Period

Customers must contact us within 14 days of delivery regarding any issue with their order or to request a return.

The date on which your email request is received will be considered the official return request date.

2. Conditions for a Return

A return may be considered only if:

  • The item is unused and in its original condition

  • The item is in its original packaging

  • A valid proof of purchase or order number is provided

  • The request is submitted within 14 days of delivery

  • The return has been approved by our support team after review

Items that do not meet these conditions may not be eligible for a refund.

3. Return Process

Before sending back any item, you must contact us first by email.

Email: contact@KiddoSleep.com

Please include your order number and the reason for the return request.

Do not send any item back before receiving written confirmation from our support team.

Returns sent without prior approval and return instructions may not be accepted or processed.

After reviewing your request, we will provide the appropriate return instructions and confirm the return address if your return is approved.

4. Damaged or Defective Items

If your KiddoSleep product arrives damaged or defective, please contact us within 48 hours of receipt by email.

Please include:

  • Clear photos of the product

  • Clear photos of the packaging

  • Your order number

  • A brief description of the issue

After reviewing the situation, we will offer an appropriate replacement or refund, depending on the circumstances.

5. Refunds & Cancellations

After receiving and inspecting an approved returned item, refunds will be processed within 5–10 business days using the original payment method.

Please note that your bank or payment provider may require additional time for the refund to appear in your account.

Order Cancellations

Once an order has been placed, it cannot be cancelled.

Orders are processed promptly and may be transferred to our shipping partners shortly after the order is confirmed. Therefore, we are unable to guarantee that an order can be stopped or modified after confirmation.

If you no longer want an order after it has been shipped, you may request a return in accordance with this policy.

6. Non-Defective Returns

Returns requested for reasons unrelated to a product defect, shipping damage, or an error on our part may be refused if the return conditions are not met.

We recommend reviewing the product specifications, sizing information, and product instructions carefully before purchasing.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

KiddoSleep
Email: contact@KiddoSleep.com
Website: KiddoSleep.com